CallMeIE is an AI phone receptionist designed for Irish chartered and certified accountancy practices. It routes callers to the correct partner — audit, tax, payroll, advisory — captures the brief before the callback, holds the line through Oct preliminary tax and Nov self-assessment, and never gives tax advice. That is firmly the partner's job, never the software's. Built in Limerick. Live on a real line.
Live demo line · Answers 24 hours +353 61 788 120 Pick "accountant" — describe a made-up VAT or CT1 query, see what it captures before it routes.The demo routes you briefly then connects to the accountancy receptionist — in the real product your clients ring your number direct. The AI identifies the query type, identifies the client (or flags a new enquiry), captures the brief facts, and queues the callback into the correct partner's list — never quotes a number, never advises on a return, never confirms whether someone is a client of the firm.
Formal greeting, Irish accent. "Good morning, Hayes & Walsh, accountants — how may I help?" No upselling, no sales chatter. Professional tone matched to the caller's expectation of a chartered practice.
Partner routing. The AI asks what the call is about — VAT, CT1, payroll, audit, year-end accounts, advisory, new enquiry — and routes to the partner or manager who owns that work. Never decides priority on the caller's behalf; that's for the partner.
Brief capture, not advice. Captures the client name (or, for a new enquiry, the business name and sector), the broad nature of the query, and the deadline if there is one. Hard refusal on "is this VATable?" — that question waits for the partner.
Six practice-specific jobs, all firmly inside the lines. The AI answers, routes, captures, and escalates. It never advises on tax, audit, payroll, or VAT. The line between receptionist and chartered accountant is not crossed.
Audit, corporation tax, income tax, VAT, payroll/PAYE, year-end accounts, advisory, new enquiries. Each mapped to the partner or manager who owns it, with their callback windows honoured (e.g. "audit queries to Ms. Walsh after 11am, VAT to Mr. Hayes anytime").
When the lines triple during pay-and-file or quarter-end VAT, the AI doesn't drop calls. Every caller is greeted, identified, classified by urgency, and queued — not sent to a voicemail that fills up by 11am. The partner sees the queue, not a missed-calls list.
Hard-coded refusal on "is this allowable?" "what's my CT1 due?" "should I register for VAT?" "is this PAYE or self-employed?" Response: "That's a question for the accountant — let me take a few details and Ms. Walsh will ring you back." Liability and professional indemnity surface stays at zero.
Every missed call gets an SMS within sixty seconds — "Sorry we missed you. Quick note of what it's about so the right partner rings back?" Captures the query before the client rings another practice or panics.
Existing clients get routed by Caller-ID to their usual partner, skipping the partner question. Confidentiality-first: the AI never reads engagement details, never confirms fees, never confirms whether a return has been filed. It just routes the call.
Email to the managing partner: new enquiries by sector and turnover band, missed-call recovery rate, most common query types (VAT / CT1 / payroll / ROS), callback response times by partner. Two minutes to read. No dashboards.
A generic AI receptionist is a quiet liability in an accountancy setting — it volunteers a figure, mis-states a deadline, asks for PPS numbers, or confirms a client relationship over the phone. CallMeIE's accountancy AI is built to be a disciplined receptionist: polite, precise, and silent on every question that belongs to a partner.
The AI refuses — politely — to answer questions that belong to a chartered accountant. "Should I register for VAT?" "Is mileage tax-deductible?" "What's my preliminary tax?" "Should I take the dividend or salary?" all get the same response: a firm redirect to a callback with the partner. No filler opinions, no "I'm just an AI but…", no figures.
The AI is configured to never request a PPS number, PRSI number, RAN, IBAN, bank details, payroll data, or anything else that has no place on a phone call to reception. If a caller offers it unprompted, the AI politely redirects: "best to give that to the partner directly, not on the receptionist line." Privilege and data-minimisation by design.
The AI never confirms whether a caller is a client of the firm — a basic confidentiality discipline that catches out a lot of generic AI receptionists. Existing-client calls get routed to their partner by Caller-ID. Cold callers asking "do you act for X?" get a polite "we don't discuss client relationships over the phone — what was the call about?" Nothing substantive leaks at the front door.
The AI knows the Irish accounting calendar — preliminary tax (31 Oct paper, mid-Nov ROS), income-tax self-assessment, the bi-monthly VAT3 cycle, monthly PAYE, year-end (Sept and Dec corporate). When a caller's query touches a deadline inside seven days, the call is flagged as urgent in the partner brief — not buried at the bottom of the callback list. The AI never says "you'll be fine" or "you have time"; it just elevates.
Most accountancy practices land on Professional — partner routing, missed-call text-back, 24/7 cover through deadline weeks. Starter works for sole practitioners with a stable client list. Growth adds practice-management integration (Surf, Relate, Sage, Big Red Book) and partner-rota awareness.
Three or more partners, multiple offices, custom practice-management integrations, named engineer, SLA in writing for pay-and-file season. Quoted on scope.
Ask about our 30-day free pilot for accountancy practices — card on file, setup waived, usage-based tier recommendation on day 28.
Worked for a two-partner general accountancy practice in the mid-west, mixed audit + tax + payroll. Figures use Irish practice-secretary payroll ranges for 2026 plus observed missed-enquiry conversion rates from practices running missed-call text-back through pay-and-file.
25 hours a week at typical Irish practice-secretary rates, plus Employer PRSI, auto-enrolment, holiday accrual. Covers 9–2 typically. After 2pm in October — phones to voicemail.
25 hours a week. Deadline-week surges rely on the partners' mobiles or get missed entirely.
24/7 answering. Partner-type routing. Deadline-aware flagging. Missed-call text-back. Does not replace the practice secretary — covers the hours she can't, and holds the queue when the lines treble in October.
Roughly one-tenth the cost of a part-time secretary. A single recovered SME engagement per year pays for the tier seven times over. Not a replacement for the practice secretary — a complement covering the hours and the deadline-week surges she can't physically hold.
Accountancy practice is jurisdictional. A global AI receptionist conflating Ireland with the UK is a liability — different Revenue, different filing system, different professional bodies, different deadlines, different terminology. CallMeIE's accountancy AI is tuned to Ireland.
I built CallMeIE because Irish accountancy practices lose engagements every October to firms whose phone gets answered on the third ring instead of the fifteenth. A new SME owner ringing about year-end accounts doesn't leave a voicemail — they ring the next practice on the IFAC search results. This is the honest alternative: a system that answers in a formal Irish accent, never gives tax or financial advice, captures the brief a partner needs, and hands off the moment the call needs an accountant. Operated from Limerick. Priced so a sole practitioner can justify it without a spreadsheet. No lock-in, no minimum seats, no selling of caller data.
Written as they're asked — by managing partners and practice managers. Answered honestly, including where this system is not the right fit.
No. The AI has a hard-coded refusal pattern on advice-seeking questions — "is this allowable," "should I register," "what's my preliminary tax," "can I claim this," "PAYE or self-employed," "audit or audit-exempt." The response is always: a polite redirect to the partner and a request for the basic facts needed to book the callback. We tested this against 400+ adversarial prompts before go-live, including the ambush patterns (caller acts urgent / caller offers to "just confirm the number") that catch out generic AI receptionists.
Every response is logged and reviewable. If you spot even one instance of the AI straying near advice, email the transcript and we'll tighten the prompt within 24 hours.
No. The AI is explicitly configured never to request PPS, PRSI, RAN, IBAN, bank details, payroll information, or any other sensitive identifier on the phone. If a caller offers any of it unprompted, the AI politely deflects ("best to give that to the partner directly when you meet, or through our secure portal") and does not log the disclosed value. Data minimisation is the default.
On Growth, yes — we integrate with the common Irish practice-management systems via their APIs for existing-client lookup, partner routing, and partner-rota sync. The AI reads client status only; it never reads engagement details, fees, or working papers.
On Starter / Professional, the AI routes on query type without practice-management knowledge. Works fine for small practices where partner specialisations are stable and the client list is held in the partner's head rather than a database.
Yes — that's the headline use-case. The AI handles concurrent calls without limit; the constraint is the partners' callback capacity, not the front desk. During pay-and-file, the AI greets every caller, classifies the query, captures the brief, and stacks the callback list by urgency (deadline-week queries first). The partners see a clean queue instead of a missed-calls log they have to triage backwards on Monday morning.
For Growth clients, we also throttle non-urgent callbacks during the surge so the partners aren't ringing back tax-planning enquiries while a CT1-deadline panic call is waiting.
Never. The AI is configured to refuse confirmation of any client relationship over the phone — a basic confidentiality discipline. Cold callers asking "do you act for X?" get "we don't discuss client relationships on this line — what was the call about?" Even existing clients are confirmed by Caller-ID routing, not by the AI repeating their company name back to them.
Yes. We sit behind your existing number. Set call forwarding on busy / no-answer / after-hours from your practice line to a CallMeIE number — standard carrier feature. The number on the letterhead and the IFAC listing is unchanged.
Full porting is available on Growth — we transfer via ComReg, takes about ten working days. Worth scheduling outside pay-and-file season.
Call audio: 30 days, then deleted. Transcripts: 90 days, then deleted. Confidential client information is never retained — if a caller starts disclosing engagement detail (figures, return contents, audit issues), the AI politely redirects back to "let me just take your number and the partner will ring back." Substantive content stays out of the AI layer entirely.
Calls are recorded — a notice is read to the caller at the start of the call (DPA requirement). DPA available on request for all tiers; standard processor terms otherwise. Caller erasure requests honoured within 72 hours.
Starter and Professional are month-to-month. Growth has a three-month minimum because the practice-management integration is non-trivial to unwind. After that, Growth is also month-to-month. Cancel any time by email before the next billing date.
We don't run multi-year contracts. If the system isn't earning its keep through a full pay-and-file cycle, the honest move is to part ways.
These five are the pre-configured samples. The engine underneath works for any Irish SME — plumbers, vets, physios, opticians, restaurants, florists, trades. Ring the live line, describe your business, and we'll scope a custom setup in under a week. First consultation free.
Takes ninety seconds. Pick "accountant" — describe a made-up VAT or CT1 query, try asking "is this allowable," watch the AI refuse politely every time. Liability surface at zero.
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