CallMeIE is an AI phone receptionist for Irish solicitors and legal practices. It routes callers by matter type, captures the information a fee-earner needs before returning the call, runs a conflict-check prompt, and never offers legal advice — that's for the solicitor, not the software. Built in Limerick. Live on a real line.
Live demo line · Answers 24 hours +353 61 788 120 Pick "solicitor" — describe a made-up matter, see what it captures before escalating.The demo routes you briefly then connects to the solicitor receptionist — in the real product your callers ring your number direct. The AI identifies matter type, runs a conflict-check prompt, captures the brief facts, and queues the callback into the correct fee-earner's list — never gives legal advice.
Formal greeting, Irish accent. "Good afternoon, Hennessy & Byrne solicitors — how may I help?" No upselling, no sales language, no chat. Professional tone matched to the caller's expectation of a law firm.
Matter-type routing. The AI asks what the call is about — conveyancing, family, personal injury, probate, employment, criminal — and routes to the fee-earner who handles that matter type. Never assumes urgency or triages medically; that's not the AI's job.
Conflict-check prompt. Captures the caller's name and, if relevant, the other party's name. Warns the caller "we may not be able to act if we already represent another party" — and flags the conflict in the callback brief.
Six practice-specific jobs, all firmly inside the lines. The AI answers, routes, captures, and escalates. It never advises. The line between receptionist and solicitor is not crossed.
Conveyancing, family, personal injury, probate, employment, criminal, commercial, wills. Each mapped to the right partner or associate, with their preferred callback window honoured (e.g. "PI enquiries go to Mr. Hennessy after 2pm only").
Captures the caller's name and the other party's name before booking the callback. Sends that brief to the fee-earner before the call — they run the actual conflict check in the PMS. The AI never pretends to resolve a conflict itself.
Hard-coded refusal on "what should I do?" "am I entitled to?" "can I sue them?" Response: "That's a question for the solicitor — let me take a few details and Ms. Byrne will ring you back." Liability surface stays at zero.
Every missed call gets an SMS within sixty seconds — "Sorry we missed you. Best time to ring you back is?" Captures the window before the caller rings the next firm on their shortlist.
Existing clients get routed by Caller-ID to their fee-earner directly, skipping the matter-type question. Confidentiality-first: the AI never reads matter details out; it just routes the call.
Email to the managing partner: new enquiries by matter type, conversion from enquiry to instruction (where you track it), most common matter keywords, average callback response time. Two minutes to read. No dashboards.
Generic AI receptionists are dangerous in a legal setting — they volunteer advice, create implied retainers, or cross confidentiality lines. CallMeIE's solicitor AI is designed to be a very disciplined receptionist: polite, precise, and silent where silence is the only safe answer.
The AI refuses — politely — to answer questions that belong to a solicitor. "Can I sue them?" "Am I entitled to legal aid?" "Is this a case?" all get the same response: a firm redirect to a callback with the fee-earner. No filler opinions, no "I'm just an AI but…", no chat.
Before accepting a callback booking, the AI captures the other party's name and flags it to the fee-earner before the callback happens. If the PMS shows a conflict, the fee-earner calls back to decline and refer — before the caller has shared anything privileged. This is the legal profession's "first minute" handled correctly.
Existing-client calls get routed to their fee-earner by Caller-ID or by a polite "what firm file is this regarding?" The AI never reads matter details, never confirms case status, never discusses fees. It's a routing layer. Everything substantive stays between client and solicitor.
Most legal practices land on Professional — matter-type routing, missed-call text-back, 24/7 cover. Starter works for sole practitioners doing business-hours-only retainer work. Growth adds PMS integration (Keyhouse, OSG, etc).
Three or more partners, multiple offices, custom PMS integrations, named engineer, SLA in writing. Quoted on scope.
Worked for a two-partner general practice in the mid-west. Figures use Irish legal-secretary ranges for 2026 plus observed new-enquiry conversion rates from practices running missed-call text-back.
25 hours a week at typical Irish legal-secretary rates, plus PRSI, auto-enrolment, holiday accrual. Covers 9–2 typically. After 2pm — phones to voicemail.
25 hours a week. Out-of-hours enquiries rely on the partner's mobile or get missed.
24/7 answering. Matter-type routing. Conflict-check prompts. Missed-call text-back. Does not replace the legal secretary — covers the hours she can't, and captures the enquiries that would otherwise ring out.
Roughly one-tenth the cost of a part-time secretary. A single new conveyancing instruction recovered per year pays for the tier seven times over. Not a replacement for the secretary — a complement covering the hours the office is closed.
Legal practice is jurisdictional. A global AI receptionist conflating Ireland with England and Wales is dangerous — different professional code, different court system, different legal aid structure. CallMeIE's solicitor AI is tuned to Ireland.
I built CallMeIE because Irish legal practices lose instructions every day to firms whose phone is answered on the third ring. The caller doesn't leave a message, they ring the next firm on their shortlist. This is the honest alternative: a system that answers in a formal Irish accent, never gives advice, captures what the fee-earner needs, and hands off the moment the call needs a solicitor. Operated from Limerick. Priced so a sole-practitioner can justify it without a spreadsheet. No lock-in, no minimum seats, no selling of caller data.
Written as they're asked — by managing partners and office managers. Answered honestly, including where this system is not the right fit.
No. The AI has a hard-coded refusal pattern on advice-seeking questions — "can I sue," "am I entitled to," "what should I do," "is this a case." The response is always: a polite redirect to the solicitor and a request for the basic facts needed to book the callback. We tested this against 400+ adversarial prompts before go-live.
Every response is logged and reviewable. If you spot even one instance of the AI straying near advice, email the transcript and we'll tighten the prompt within 24 hours.
On Growth, yes — we integrate with the common Irish legal PMS systems via their APIs for existing-client lookup, matter routing, and fee-earner rota sync. The AI reads client status only; it never reads matter details, fees, or notes.
On Starter / Professional, the AI routes on matter type without PMS knowledge. Works fine for small practices where fee-earner specialisations are stable.
Before booking the callback, the AI captures the other party's name and any additional identifiers (company name for commercial matters, for example). That information goes into the fee-earner's callback brief before the fee-earner rings back.
The actual conflict check happens in the PMS, by a human, before the callback. If a conflict exists, the fee-earner rings back either to politely decline and refer, or to explain the limitation — before any privileged information has been shared.
For declared urgencies (caller uses "arrested," "injunction," "emergency," "Garda station"), the AI forwards to the duty partner's mobile immediately, with an SMS summary. The partner chooses whether to take the call live or let it route to their voicemail.
For non-urgent after-hours (general enquiries, civil matters), the AI takes the brief and books the callback for the next morning. The partner isn't woken unless they've said they want to be.
Yes. We sit behind your existing number. Set call forwarding on busy / no-answer / after-hours from your practice line to a CallMeIE number — standard carrier feature. The number on the letterhead is unchanged.
Full porting is available on Growth — we transfer via ComReg, takes about ten working days.
Call audio: 30 days, then deleted. Transcripts: 90 days, then deleted. Legal-privileged content is never retained — if a caller starts disclosing matter detail, the AI politely redirects back to "let me just take your number and the fee-earner will ring back." Privilege is preserved by getting the substantive conversation out of the AI layer entirely.
DPA available on request for all tiers — we know legal practices need one signed before go-live. Standard processor terms otherwise. Caller erasure requests honoured within 72 hours.
Starter and Professional are month-to-month. Growth has a three-month minimum because the PMS integration is non-trivial to unwind. After that, Growth is also month-to-month. Cancel any time by email before the next billing date.
These four are the pre-configured samples. The engine underneath works for any Irish SME — plumbers, vets, physios, opticians, restaurants, florists, trades. Ring the live line, describe your business, and we'll scope a custom setup in under a week. First consultation free.
Takes ninety seconds. Pick "solicitor" — describe a made-up matter, try asking "can I sue," watch the AI refuse politely every time. Liability surface at zero.
Start onboarding your practice →