Terms of Service.

1 · Definitions

• "CallMeIE", "we", "us", "our": Adam Vaughan trading as CallMeIE, a sole trader operating in Ireland. Contact: hello@callmeie.ie.
• Business-name registration: CallMeIE, registered with the Companies Registration Office under number 784516. This is a business-name registration, not a limited-company number.
• VAT registration: 8490023T. This registration belongs to Adam Vaughan as the sole-trader supplier.
• Provider address: 40 Gouldavoher Estate, Limerick, V94 HWH7, Ireland. Email: hello@callmeie.ie. Telephone: +353 85 786 3564.
• "Customer", "you", "your": the legal entity or individual identified as the customer in the agreed Order Form.
• "Service" / "Services": software development or configuration, AI-assisted systems, automation, integrations, consultancy, technical support, managed telephony/receptionist and/or website services expressly scoped in the agreed Order Form. Legacy Document Ops applies only to an existing agreement naming that service.
• "Order Form": the per-engagement document specifying the parties, service scope, deliverables, exclusions, acceptance criteria, price, billing method, support, duration and any custom terms. It takes precedence over these Terms for expressly agreed commercial variations; mandatory law and the agreed DPA govern personal-data processing.
• "DPA": the Data Processing Agreement at /legal/dpa.html, signed alongside the Order Form for any product that processes personal data.

2 · Service descriptions and agreed scope

2.1 · AI Receptionist

Vapi-fronted voice agent answering inbound calls on Twilio numbers, with optional Google Calendar booking and SMS reply on your behalf. Tier-dependent capacity limits (call minutes, calendar bookings, SMS sends) are itemised in your Order Form. Demo Squad on +353 61 788 120 is for prospect demos only.

2.2 · Document Ops (legacy)

OCR + extraction pipeline for accounting source documents (invoices, receipts, credit notes, statements). Critical fields (vendor, total, VAT, date) extracted with a 0.98 confidence gate; sub-gate fields bounce back to you with a one-line reason rather than silently exporting. Tier-dependent monthly document caps + per-engagement Bespoke options. Pilots are one-off (Entry €500 / Standard €1,500). Subscriptions are month-to-month (Auto €99 / Auto Plus €249 / Rescue + Export €499 / Bespoke from €1,500).

2.3 · AI-First Websites

Hosted client websites with privacy-friendly self-hosted analytics (Umami) and form forwarding. Per-engagement pricing during the build phase + monthly hosting on shared Hetzner infrastructure. Custom domain hand-off (Cloudflare DNS) included. Talk to us before signing if you need PCI-scope (Stripe checkout) or HIPAA-scope (medical) — these require additional terms.

2.4 · Software, AI, automation, integrations and consultancy

An Order Form can specify development, configuration, workflow automation, systems integration, technical consultancy or support. It must state deliverables, any use of AI, permitted actions, dependencies, review and acceptance criteria, handover and ongoing maintenance. A proposed scope does not establish an enabled feature or a completed deployment. External actions, purchases, regulated decisions and access to third-party systems require the customer's specific authority and any required provider permissions.

3 · Account + access

• Document Ops portal access via magic-link authentication at portal.callmeie.ie. No password reuse risk; tokens expire on use.
• You are responsible for keeping the Order Form contact email accessible and current.
• You must not share access tokens. Report suspected compromise promptly to hello@callmeie.ie.
• We reserve the right to suspend access for non-payment, breach of §5 acceptable use, or evidenced security risk to other tenants.

4 · Pricing + billing

• Prices are listed on each product page at callmeie.ie and confirmed on your Order Form. VAT and its treatment are stated on the Order Form and invoice where applicable.
• Payment can be by bank transfer, an agreed Revolut payment route, invoice payment, card or another agreed method. The Order Form states the payee, due dates, recurring-payment authority and any late-payment or suspension procedure. Stripe is one possible processor, not a required method. No automatic charge or retry schedule is authorised by these Terms alone.
• Pilots are one-off charges and do not auto-renew.
• The Order Form states whether the engagement is one-off, a fixed pilot or recurring, and specifies any minimum term, renewal, notice period and early-termination terms. Website Managed plans can include a minimum term to cover a build delivered without an upfront fee. No minimum term, renewal or payment mandate is implied for a different service merely because it uses the same template. Cancellation can be given through the agreed route or by email to hello@callmeie.ie.
• Price changes: 30 days' notice to Order Form contact; existing subscription continues at old price until the next anniversary unless the Order Form specifies otherwise.

5 · Acceptable use

You must not use the Services to:

• Process documents or call data that you do not have the legal right to process (Article 6 GDPR lawful basis violation).
• Submit content that infringes third-party intellectual property.
• Probe, scan, or test the security of the Services without prior written consent.
• Resell the Services without a written reseller agreement.
• Submit malware, phishing payloads, or content designed to harm other tenants or end-users.
• Use the Services in any manner that violates Irish law or applicable EU regulation.

Breach of §5 is a material breach and may result in immediate suspension. We will give you written notice + 7 days to cure where the breach is curable.

6 · Intellectual property + licence

• Customer materials and information. Your existing rights in materials you supply remain with you, subject to any third-party rights. Rights in commissioned content or derived outputs follow the agreed Order Form and applicable licences; they are not inferred from a trading name. Personal-data rights and processing duties under the GDPR remain separate from copyright ownership.
• Software and deliverables. Rights are determined by the applicable ownership and licence records, not by the CallMeIE trading name. Third-party software, model weights, content and open-source components remain subject to their owners' rights and licences. The Order Form distinguishes customer materials, existing supplier tools and commissioned deliverables, and states any access licence, handover or written assignment. CallMeIE grants only rights it holds or is authorised to grant; no limited-company ownership or blanket transfer of third-party rights is asserted.
• Open-source components. The Document Ops synth corpus and benchmark fixtures are MIT-licensed and published at github.com/scruge1/proof-fixtures. You can audit, fork, or contribute.
• Your feedback. If you give us product feedback or feature suggestions, we may incorporate them without owing you a fee or attribution. Your operational data (per-tenant corrections) is NEVER pooled across customers without your written consent.

7 · Cancellation and data return

Cancellation, notice periods, minimum terms and any final charges are set out in the Order Form. You can send cancellation notice to hello@callmeie.ie. Pilots do not automatically renew unless expressly agreed.

Customer Personal Data is returned or deleted as required by the DPA and agreed service procedure, subject to applicable legal storage requirements. Export formats and any contractual delivery dates are recorded in the Order Form; this page does not guarantee a seven-day export or complete thirty-day purge of all backups.

8 · Liability + indemnity

Per Irish contract law principles, the following caps apply (subject to the Order Form, which may negotiate higher caps for Bespoke engagements):

• Our total aggregate liability for all claims arising out of or in connection with the Services (whether in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to: (a) for self-serve subscription tiers — the greater of the fees you paid us under the relevant Order Form in the 12 months before the event giving rise to the claim, or €1,000; (b) for one-off Build engagements — 100% of the total fees paid for that Build, for claims made within 24 months of launch-handoff; (c) for Bespoke engagements — the amount stated in your Order Form.

Insurance: no active professional-indemnity or cyber policy is represented by this document. An application, requested limit or broker quote is not evidence of cover. Any insurance commitment must identify verified cover and terms in the applicable Order Form.

Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 39 of the Sale of Goods and Supply of Services Act 1980; (d) where you are a consumer, any liability under Part 4 of the Consumer Rights Act 2022 or any term that may not lawfully be excluded against a consumer; (e) a controller's or processor's liability to a data subject under Article 82 GDPR; or (f) any other liability that cannot lawfully be limited or excluded under Irish law.

9 · Service limits and support

AI, automation and extraction outputs can be wrong. The agreed scope must identify human review, authority boundaries and any fallback appropriate to the use case. The service is not regulated medical, legal, financial or emergency advice. Business customers remain responsible for approved information, appropriate human routes and reviewing outputs before relying on them.

AI answering operates during the configured plan hours and capacity. It is not a guarantee that every call is answered or that a transfer succeeds. Human/PBX fallback must be agreed and tested for each configuration.

Human technical support is asynchronous and scheduled. Requests can be submitted at any time; meetings and support windows are arranged by agreement. Automated service availability does not mean twenty-four-hour human support. Any stronger response, uptime, resolution or service-credit commitment must be expressly agreed in the Order Form.

Statutory duties, including personal-data breach notification, remain separate from routine support windows.

10 · Processing terms

Where CallMeIE processes personal data for a business customer, the relevant DPA and service Schedule must be agreed before processing. Applicability does not depend solely on whether a caller lives in the EU.

Sub-processor authorisation and change notifications follow Article 28 and the agreed DPA. Provider terms and applicable transfer safeguards must be checked for the actual service before activation.

11 · Changes to these terms

• Material changes: we may amend these Terms only for a valid reason — to comply with a change in law or regulation; to reflect a change in our sub-processors or in the technical operation of the Service; or for documented security reasons. We give 30 days' written notice to your Order Form contact email. If you do not accept a material change, you may cancel the affected Service before the change takes effect with no early-termination charge, and we refund any pre-paid fees for the unused period. Continued use of the Service after the change takes effect is acceptance.
• Non-material changes (typos, grammar, hyperlink updates): published to this page with no notice; the "Last updated" stamp reflects the change.
• Contracting supplier: this agreement is entered into with Adam Vaughan trading as CallMeIE, as identified in your Order Form. The CallMeIE brand does not change the legal supplier.

12 · Governing law + disputes

• These Terms are governed by the laws of the Republic of Ireland.
• Disputes will first be addressed by good-faith negotiation between the parties (30-day window).
• If unresolved, disputes will be submitted to the exclusive jurisdiction of the Irish courts.
• Nothing in this section limits your right to file a complaint with the Irish Data Protection Commission per §10 of the Privacy Policy.